Unwilling Will-Call Customers with a Propane Pool Heater

The Unwilling Will-Call

In a previous post, we looked at an aspect of the propane customer experience around customer demands for more control. The other side of that is a customer that wants to be more hands-off. Consider a couple of propane customers like these that you may know: Suburban homeowners, husband and wife with 3 kids, a […]

Tank Monitoring Benefits to Propane Suppliers and Customers

Who benefits more from tank monitors – fuel suppliers or homeowners?

We’ve written in the past about different types of propane users and their tank monitoring benefits – homeowners with pool heaters, commercial agricultural greenhouses, backup generators, second-homes, harware stores with 20# BBQ refill stations, and restaurants & the hospitality industry. In those articles we talk mostly about what the fuel supplier gets out of using […]

Conquering Will-Call with Better Service at NPGA Expo

Conquering Will-Call with Better Service

At the 2017 NPGA Southeastern Convention, our co-founder, Amos Epstein presented an educational session for propane fuel suppliers.  Will-call business creates challenges for delivery efficiency and the session looked at ways to convert to automatic/keep-full accounts and increase customer satisfaction. The presentation, Conquering Will-Call with Better Service, covered 4 main themes: The challenges with will-call business […]

Conquering Will-Call with Better Service at NPGA Expo

Get Excited for the 2017 NPGA Expo!

The Tank Utility team is excited for the 2017 NPGA Expo (April 21-23) and we hope you are too!  We’re getting ready for the annual “LP Lovefest” and we hope to see you there.  We’ve got new WiFi tank monitors to show off, some great information for propane marketers, and fun team of people coming […]