Unwilling Will-Call Customers with a Propane Pool Heater

The Unwilling Will-Call

In a previous post, we looked at an aspect of the propane customer experience around customer demands for more control. The other side of that is a customer that wants to be more hands-off. Consider a couple of propane customers like these that you may know: Suburban homeowners, husband and wife with 3 kids, a […]

Propane Fireplace

Customizing The Propane Customer Experience

Is there such a thing as the “propane customer experience”? You better believe there is. And if you’re not the one thinking about it, then one of your competitors definitely is. We’re not going to try help you define the entirety of your propane customer experience (from sign-up and installation to service and billing, there’s […]